Event is suitable for learners who are at any stage of their career in Customer Services. You will learn how to identify the principles of good customer service, organise and deliver customer service, identify organisation policies to deal with customer requirements and finally develop a model of customer service excellence.
Key Features
Identify the principles of good customer service
Organise and deliver excellence in customer service
Identify organisation policies to deal with customer requirements
Analyse customer service feedback and plan for improvement
