Customer Service Management and Excellence

Customer Service Management and Excellence

  • Date: Wednesday, Apr 3, 2019
  • Time: 10:00 AM - 4:00 PM
  • Location: Cambridge, UK
£265 Per Month Join Now
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Description

Event is suitable for learners who are at any stage of their career in Customer Services. You will learn how to identify the principles of good customer service, organise and deliver customer service, identify organisation policies to deal with customer requirements and finally develop a model of customer service excellence.

Key Features

  • Identify the principles of good customer service
  • Organise and deliver excellence in customer service
  • Identify organisation policies to deal with customer requirements
  • Analyse customer service feedback and plan for improvement
  • Achieve Certificate at the end of the event

Event Location

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